Shipping policy

SHIPPING: Orders are typically shipped within 1 or 2 business days of order and payment confirmation. If there is a delay affecting our ability to ship, we will attempt to blatantly post this information on our site. We use the following carriers to deliver our orders: USPS ,  UPS , FedEx and DHL, and packages can be tracked through the link provided in your order confirmation email and on USPS website. Please note that federal holidays may affect shipping availability.

As a majority of our domestic orders are processed through USPS priority mail, delivery times usually range 2 to 5 days depending on the package destination. We do not fulfill any international orders that are received on our website. If you have any questions, please feel free to call us: 518-844-9379. Requests for overnight shipping cannot be processed online; however, we generally can accommodate these requests if you place your order by 12 pm (PST) and by placing your order directly with our sales department, via adirondackpets@gmail.com or 518-844-9379.

Unless explicitly agreed in writing, any delivery date requested or provided is an estimate.  Adirondack P.E.T.S. is not responsible for delays resulting from causes beyond our reasonable control.

LOST PACKAGES: Albeit rare, if a package gets lost in transit yet sent to the proper address, we will not be responsible. It is the customer’s responsibility to file a claim with the courier directly to recover the package or costs. In addition, courier services have been known to mark a package as “delivered” up to 36 hours prior to it physically being delivered.

PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the incorrect address was provided online by the customer, the customer will be responsible for the cost to re-shipping the item. We are able to re-ship the order once the original package has been returned to us and payment to re-ship has been received. To avoid this, when ordering, please ensure your shipping address is accurate, as making any mistake could significantly delay the delivery. When placing an order directly with a sales representative, all addresses are verified with customers for accuracy.

DAMAGED OR DEFECTIVE PRODUCTS: If there is any type of defect or damage to a product received after transit, we must be notified within three days from the date of delivery. If we are not notified within three days post-delivery, it is assumed that the package and products were received in good condition upon delivery.